Question 1

How do I place an order?

Accepted Answer

Add the products you need to your cart, check the totals, and finish checkout. After that you receive the bank transfer details and your order reference.

Question 2

Can I change or cancel my order?

Accepted Answer

Usually yes, as long as the order has not been dispatched yet. Message us as soon as possible and include your order number so we can find it quickly.

Question 3

Do I need an account to order?

Accepted Answer

No. Guest checkout is available. An account is useful if you want to review orders linked to your profile later.

Question 4

Do I receive an invoice?

Accepted Answer

Yes. You receive an invoice for your order. If you cannot find it later, send us your order number and we will help.

Question 5

What happens if a product is unavailable?

Accepted Answer

If something is unexpectedly unavailable, we contact you. You can wait, switch to another product, or receive a refund for the affected item.

Question 6

Which payment method is available?

Accepted Answer

Bank transfer is currently available. After checkout you receive all payment details. Once the payment arrives, we process the order.

Question 7

Where do I find the bank details?

Accepted Answer

The bank details and payment reference are shown after checkout. Please use the reference so we can match your payment without delays.

Question 8

What if I paid but do not see a confirmation?

Accepted Answer

Bank transfers can take a bit depending on the bank. If you are unsure, message us with your order number and, if possible, a payment receipt.

Question 9

Are prices shown with VAT?

Accepted Answer

Prices are shown including VAT where VAT applies. The invoice shows the relevant amounts for your order.

Question 10

How do volume discounts work?

Accepted Answer

They are applied automatically in the cart: 3% from €200, 6% from €300, and 10% from €500. You do not need a code.

Question 11

How fast do you dispatch after payment?

Accepted Answer

Once the payment has arrived, we usually dispatch the order the same working day. If payment arrives very late, it goes out the next working day.

Question 12

How long does DHL delivery take within the EU?

Accepted Answer

DHL delivery within the EU usually takes 4-6 working days. Holidays, local delivery volume, or customs-like checks inside specific regions can add time.

Question 13

Do I receive tracking?

Accepted Answer

Yes. When the DHL shipment is created, you receive tracking. If you cannot find the message, contact us with your order number and we will send the link again.

Question 14

When is shipping free?

Accepted Answer

Shipping is free from €100 cart value. The cart shows how much is missing before free shipping is unlocked.

Question 15

What if my delivery arrives damaged?

Accepted Answer

Please message us directly with your order number and photos of the package and product. We review it quickly and find a practical solution.

Question 16

Which countries do you ship to?

Accepted Answer

We ship within the EU. If you are unsure about your country, message us before placing the order.

Question 17

Are these products for human use?

Accepted Answer

No. Our products are strictly for laboratory research use only. They are not for human consumption, veterinary use, medical treatment, food, supplements, or cosmetics.

Question 18

Do you give dosage or application advice?

Accepted Answer

No. Because the products are Research Use Only, we do not provide dosing, cycle, injection, or self-use advice.

Question 19

Are the products tested?

Accepted Answer

We work with clearly labeled research products and care about traceable quality. If analysis documents are available for a product, we can provide them on request.

Question 20

Do you provide COAs or lab reports?

Accepted Answer

If a COA or lab report is available, you can request it from us. Send the product name or your order number so we know exactly what you need.

Question 21

How should the products be stored?

Accepted Answer

Products should be kept dry, protected, and stored according to the product label or packaging. After delivery, do not leave them sitting around in heat or direct sunlight.

Question 22

Can I compare products by category?

Accepted Answer

Yes. The product overview includes category filtering for Recovery, Muscle Growth, Fat Loss, and Longevity.

Question 23

How can I contact you quickly?

Accepted Answer

You can contact us by email or on WhatsApp at +49 1575 5229965. If your message is about an order, please always include your order number right away so we can look it up without sending messages back and forth first.

Question 24

What should I include when contacting support?

Accepted Answer

If it is about an order, send the order number first. For delivery issues, add the tracking number if you have it. For damaged shipments, photos help a lot.

Question 25

What if I used the wrong payment reference?

Accepted Answer

Message us with your order number and payment details. We can usually match it manually, but it may take longer than a correctly referenced transfer.

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